INSTRUCTIONAL DESIGN & DEVELOPMENT
Portfolio Project Highlights
Google Winter Wonderlab
October to December 2013
Designed and developed 5-day training conference and experience to on-board Brand Advocate and Management staff to support Google's Winter Wonderlab, a first-of-its-kind pop-up retail experience.
Training included Google brand and culture, Google product knowledge and demonstration skills, Wonderlab experience, operational support, and customer journey.
The Result:
Android Lollipop-ups
2015 Mobile World Congress
Designed and developed on boarding, product, and customer experience training for Brand Advocates representing Android in the Lollipop-up Booths at 2015 Mobile World Congress in Barcelona, Spain.
Deliverables included instructor led training and one page info sheets.
The Result:
- Press Article 1: Digital Trends
- Press Article 2: Ars Technica
PRO Leadership Conference
October 2017
Designed, developed, and led team efforts to produce 3-day operational Leadership Conference in which Service King premiered new multi-year enterprise standardization project to leaders.
The Result:
- 5+ hrs of general session content, 12+ hrs of breakout session content
- "Best conference our organization has ever had." -Sr Operational Leader