INSTRUCTIONAL DESIGN & DEVELOPMENT
Portfolio Project Highlights
Google Winter Wonderlab
October to December 2013
Designed and developed 5-day training conference and experience to on-board Brand Advocate and Management staff to support Google's Winter Wonderlab, a first-of-its-kind pop-up retail experience.
Training included Google brand and culture, Google product knowledge and demonstration skills, Wonderlab experience, operational support, and customer journey.
2015 Mobile World Congress
Designed and developed on boarding, product, and customer experience training for Brand Advocates representing Android in the Lollipop-up Booths at 2015 Mobile World Congress in Barcelona, Spain.
Deliverables included instructor led training and one page info sheets.
PRO Leadership Conference
Designed, developed, and led team efforts to produce 3-day operational Leadership Conference in which Service King premiered new multi-year enterprise standardization project to leaders.
- 5+ hrs of general session content, 12+ hrs of breakout session content
- "Best conference our organization has ever had." -Sr Operational Leader